...based, easy to use Help Desk and Asset Management software whose features include contract managenent, purchasing and...knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing, Asset Tracking,...Purchasing, Contract Management and Knowledge base in one low-cost, easy-to-use package,...on request, HTML editors for solutions and notifications, ITIL ready functionalities & more. Incident mgmt, Problem mgmt,...

...IT admins one powerful and easy-to-use IT Service Management solution, in one place. SysAid includes standardized templates...and end users in the Knowledge Base. Additional ITIL Package (CDMB, Priority Matrix, Change Management, and Problem...SysAid`s newest version 9.0 includes integrated Mobile Device Management capabilities that let you manage all mobiles devices...

...Do you have a web site and customers? Great! IPI.HELPDESK will help you to communicate efficiently with your customers through your web site. 7 reasons for choosing IPI.HELPDESK:...

...prepared at the point of upgrade. Effective Security Management for identification of missing computer assets such as...

...Computerised record and process management using a single secure collaboration and work management...version includes the following Business Information Packs: Programme Management Office Change and configuration management Test management Requirement...management ITIL service management Electronic Medical Records Unlike previous versions of CMW...

...computing services in the information technology (IT) sector. ITIL addresses the organisational structure and skill requirements for...IT organisation by presenting a comprehensive set of management procedures with which an organisation can manage its...

...Task management systems are now widely used in large organizations,...

...a standard, centralized information repository through a Configuration Management Database (CMDB), IT organizations can establish higher levels...support and increase customer satisfaction. Based on the ITIL framework and ITSM best practices, this tactical, cost-effective...to help establish the foundation for the Configuration Management process: - Configuration Management Policy Template / Example...

...you organize support department. With email integration, incident management enables your organization to manage support services to...Desk 5. Key advantages: - Incorporate proven Incident Management process based on ITIL and best practices procedures...automation from multiple mailboxes via POP/IMAP - Easy management unlimited number of customer, accounts, teams, incidents, email...Use best practices from ITIL.

...Designed for any Internal support services, IT service Management or Customer support over the web. Integrated email...desk. Integrates with leading PC auditing and asset management tools. All products are 100 percent web browser...

...and clear user-friendly interface - Incorporate proven Incident Management process based on ITIL and best practices procedures...awareness of both customer expectations and IT service management objectives - Increase customer satisfaction through informing customer...Customer service requests are fulfilled through Service Level Management processes - Achieve consistent service levels - Balance...

...service provision and level set expectations specific to ITIL based service support and delivery processes. This template...deliverables available in the more comprehensive IT Service Management (ITSM) Toolkit that can be leveraged by IT...

...Collaborate on helpdesk tickets inside Microsoft Outlook. Create tickets from e-mail or webform, manually or automatically, with attached files and rich text. For new tickets, get information from the...

...which contain email, task management, group calendar, file management as well as CRM and ERP functionality. The...

...Knowledge Management, Live support chat, Product Catalog, News management and Support Forum and in one low-cost collaborative...

...based, easy to use Help Desk and Asset Management software whose features include contract managenent, purchasing and...knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing, Asset Tracking,...Purchasing, Contract Management and Knowledge base in one low-cost, easy-to-use package,...on request, HTML editors for solutions and notifications, ITIL ready functionalities & more. Incident mgmt, Problem mgmt,...

...Software (from $4995, 45 day MBG) HelpSTAR supports ITIL processes for best-practice service management, including: · Problem...Management and Incident Management · Change Management · Knowledge Management · Dashboards for real time...Tactical Management · Configuration Management · Service Level Agreements (SLA`s) · Asset Management...

...Jet Service Desk is a high-speed HelpDesk/Service Desk system which includes following workflows: Request Management, Incident Management, Problem Management, Change Management, Service Asset and Configuration Management, Service-Level...