HelpBeam lets you instantly view and control your customer`s computer over the internet, across firewalls and proxies. Resolve the issue in real time, using web based remote control. HelpBeam requires no installation or configuration, and is 100% secured with end to end SSL encryption. HelpBeam is very simply to use for both the customer and support representative. All the customer must do is visit the HelpBeam web site and download a small application.