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Public Folder HelpDesk for Outlook 10.1

Free Public Folder HelpDesk for Outlook screenshot fileWorks with Windows Vista
Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or webform. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. E-mail history. Powerful, integrated Statistics tool facilitates business intelligence. Knowledge base. Report generator based on MS Excel allows you to build and share custom reports with co-workers as well as export reports to MS Excel. Databases are open to allow building any kind of custom reports or additions to the tables. Open webform for receiving support questions online.
Outlook form can be customized by administrator. VB 6 and .html source code available for purchase if further customizations are needed.
Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking.
Free 30 day trial! Organization price (690 US$ including 1 year support) - no limits on number of users.
Extensive documentation: many video demonstrations and downloadable manual and slideshow online.
Compatible with Outlook 2000-2003, Vista, IE7 and Office 2007.
Type : Shareware ($1400.00)
OS Support : Windows All + Vista
Date stamp / Size : Mar, 2. 2008 / 10639 kBytes
Asked : Exchange Server 5.5 or later
Users' value : - Write a Review
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Update history of Public Folder HelpDesk for Outlook
v10.1 (April, 25. 2009)
Auto-add of callers, Mass-emailing, Auto-assign of Responsible, Create tickets out of Outlook Tasks and Appointments
v10.0 (October, 17. 2008)
FAQ answers, e-mail history in ticket, data from customized fields can be saved to database, more notification possibilities, print multiple tickets or one ticket with all ticket history, closed ticket opens automatically if new e-mail comes in
v9.2.5 (March, 2. 2008)
1. Vista, IE7, Office 2007 2. Much easier, MSI-based installation 3. Upgrade/repair without tampering with data 4. Bugs fixed 5. Open webform for support questions via webform. 6. Purchase and registration within product
Distribution permissions for Public Folder HelpDesk for Outlook
This product can be freely distributed through the Internet as long as it is stated that it is developed by kalmstrom.com Business Solutions. To publish it on a CD, please contact sales@kalmstrom.com
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