HelpDesk OSP, for Outlook and SharePoint 3
The software is partly web based, but note that this is not an ordinary web based helpdesk but a helpdesk based on SharePoint/Office Live, environments that Microsoft is favoring strongly. That makes this application safe for the future, and users get a lot of features and possibilities.
Decrypted password saving. Global Setting - one user can configure for all. E-mail Threading - info from all e-mails regarding the same case can be gathered in the same ticket. Also for OWA.Merge tickets, proxy settings, forms authentication. Great customization possibilities. Subscription $150/month, free use support and upgrades.
The product is available for ten languages. Online video demonstrations and a downloadable manual make installation and use easy. Free trial of the full version for 30 days without any obligations.
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