ScriptLogic Corporation » Help Desk Authority (formerly BridgeTrak)
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Help Desk Authority (formerly BridgeTrak) 8.1 Build 221

Free Help Desk Authority (formerly BridgeTrak) screenshot file
Comprehensive trouble ticket tracking software for for IT and/or customer support desks. User-friendly interface offers, dashboard view, customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields, knowledgebase (including HTML editor), product and contract tracking, reports, queries, etc. Expansion modules for customer self-help via the Web, auto issue escalation, asset inventory/management, advanced data searches, Active Directory integration, email to ticket conversion. iPhone client is also available for technicians on the go.
Type : Demo ($995.00)
OS Support : WinXP,Windows2000,Windows2003
Date stamp / Size : May, 23. 2007 / 56832 kBytes
Asked : Pentium Processor1 ghz+, 512MB RAM, 100mb
Users' value : - Write a Review
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Update history of Help Desk Authority (formerly BridgeTrak)
v7.0 Build 167 (January, 25. 2008)
Build 167 offers a number of product fixes including asset search and permisisons, knowledgebase calander, and more
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