Polar Help Desk 4.1
As a value-added help desk solution, it facilitates your organization to distribute service and support delivery for both employees and external customers, while maintaining centralized control.
Key advantages
- Easily deployed and configured
- Extremely short training period enabling seamless introduction of new support staff
- Flexible licensing and pricing models
Your benefit
- Incorporate proven Incident Management process based on ITIL and best practices procedures
- Adjust IT support resources with service delivery to achieve business effectiveness through the efficient use of information systems
- Minimize the adverse business impact of incidents through faster resolution enabled with the automated support processes
- Decrease operational support costs by leveraging incident duplications and repetitive service procedures
- Aligns incident management with your business requirements
- Communication with your customers becomes measurable
- Solve the spam problem by transferring your communication from email to help desk
- Fulfill customer service requests through Service Level Agreement processes
- Achieve consistent service levels
- Improve customer satisfaction - the customer is being informed about each change of the incident status
- Balance required service levels against the service cost
- Increase support staff awareness of both customer expectations and IT service management objectives
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