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VisNetic MailFlow 4.9.1.2

Free VisNetic MailFlow screenshot fileWorks with Windows Vista
Comprehensive email response management and archiving software. Administrator defined routing rules allow incoming emails to be automatically handled and routed to the appropriate agent groups for prompt attention. Administrator defined agent rights determine scope of availability of features that include the ability to view messages, view complete history of each message, view history of each contact, search for any message or messages with common search parameters. Standard response libraries help companies deliver consistent messages to all customers. Shared inboxes allow multiple agents to respond concurrently to messages in the same inbox, without duplicating efforts. Advanced, scheduled, reporting options allow administrators to realize average response and resolution times, who’s being most productive, and overall email trends. MailFlow also includes features that allow for alerts when unanswered emails have reached defined volumes or response time limits.
Type : Demo ($750.00)
OS Support : Windows All + Vista
Date stamp / Size : Nov, 29. 2006 / 33786 kBytes
Asked : http://www.deerfield.com/products/visnetic-mailflow/requirements/
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Update history of VisNetic MailFlow
v4.9.1.2 (December, 5. 2011)
Agent Round Robin Ticket Distribution. Ticket and Message ID Placement Options. Update Approval Queue Messages. Restrict Agents from Reassigning Tickets. Assign Agents to TicketBoxes.
v4.9.1 (August, 31. 2011)
Agent Round Robin Ticket Distribution. Ticket and Message ID Placement Options. Update Approval Queue Messages. Restrict Agents from Reassigning Tickets. Assign Agents to TicketBoxes.
v4.0 (December, 23. 2009)
VoIP Integration, Custom Ticket Fields, Agent Audit, Improved archive and report features
v3.8 (September, 15. 2008)
VoIP Integration, Custom Ticket Fields, Agent Audit, Improved archive and report features
v3.0 (May, 23. 2007)
Sub-folders for My Tickets, Ticket Auto re-open feature, Message read/unread feature, Suggested Standard Response, Standard Response search
Distribution permissions for VisNetic MailFlow
The trial version of VisNetic MailFlow can be freely distributed through the Internet. To put it onto a CD, contact: sales@deerfield.com
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