CyberNiche Software » Request Tracker
Financial & Office > Other Business Applications

Request Tracker 3.2

Free Request Tracker screenshot fileWorks with Windows Vista
Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. An ideal solution for help desks of any type of call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.

Request Tracker is easy to use -- one screen records all pertinent information about a single request. Extensive search capabilities allow you to use the program`s database to identify similar problems or requests that were handled in the past, making the solutions instantly available. Complete on-line documentation is provided.
Type : Shareware ($149.00) » EULA
OS Support : Windows All + Vista
Date stamp / Size : Nov, 29. 2006 / 5343 kBytes
Asked : Windows 95 or higher, 10 Mb disk space
Users' value : - Write a Review
Download Request Tracker fileNo active image buttonImage of Request Tracker
Update history of Request Tracker
v3.2 (February, 21. 2009)
Help file changes for Windows Vista.
v3.1 (May, 23. 2007)
There is now an "inactive" field to flag staff or customers who will no longer be associated with new requests. Added an Archive/Purge capability and the option to open archive files. Added customer address to the work order. New more powerful search.
Distribution permissions for Request Tracker
The author and copyright holder, CyberNiche Software, gives all individuals the right to copy and
redistribute this evaluation version of the Request Tracker program provided that all files are included and
that they are not modified in any way. Contact us at cniche@cniche.com for further information.
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