Queuing Model Excel 30

Free Queuing Model Excel screenshot fileWorks with Windows Vista
The Queuing Model will calculate the optimum number of customer service points (staff) to minimize costs for your business. It considers the average arrival rate of customers, the average customer service rate, the cost to the business of customer waiting time (customer dissatisfaction), and the cost to operate customer service points. Queuing models are used extensively in call centers, toll booth operations and situations where a there is a queue for service including, counter staff, service staff, call response staff or maintenance staff. They can be applied in any business providing a customer service function. The model will calculate the optimum number of service points and allow you to test alternatives by manually inputting service point numbers. Additional results include the average number of customers waiting in the queue, their average waiting time, and service point (staff) utilization. The Total Cost Chart plots total cost verses number of service points to display the impact of changes in service point numbers.
Type : Demo ($69.00) » EULA
OS Support : Windows All + Vista
Date stamp / Size : Nov, 26. 2006 / 293 kBytes
Asked : Microsoft Excel
Users' value : - Write a Review
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Update history of Queuing Model Excel
v30 (May, 19. 2010)
Evaluation Mode with Excel 2007 and Excel 97-2003 versions.
Distribution permissions for Queuing Model Excel
You may freely distribute this software in Evaluation form without Registration Codes. Any software distributed must require the user to provide payment to Bizpep to maintain software beyond the Evaluation Period as originally designed. You may not sell or require payment in any form for Bizpep software. Evaluation software must be distributed without cost or penalty to the user.
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