Acronis Disk Director Suite 10.0.1
Introduction:
Acronis is announcing the launch of the new Acronis AdvantageSM support program, a comprehensive, multi-level, subscription-based support and maintenance program. The new Acronis Advantage program will replace the current Acronis Maintenance and Priority Support program (AMPS) on March 2, 2009.
Designed to meet the troubleshooting, customer service, and support demands of our home and corporate customers, the Acronis Advantage support program provides a variety of options including self service, pay-per-incident and subscription models.
The Acronis Advantage support program includes an enhanced self-service knowledge base library, expanded pay-per-incident support, and two subscription-based support program options. Our program is designed to provide customers with world-class support service, at a level and cost that meet their specific needs.
For the Acronis line of corporate solutions, the first year subscription of either the Acronis Advantage Standard or Premier level of support service is included in cost of each license.
The Acronis Advantage support program offers:
A personalized and flexible array of services
Premier service levels featuring fast response times to critical issues
Direct interaction with knowledgeable Acronis support professionals
Online training and demonstration content from field sales professionals
Help for organizations in meeting their service level agreement (SLA) and Continuity of Operations Programs (COOP) requirements
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